Claims
Our in-house claims staff has the expertise and experience to meet the challenging demands of construction claims handling.
Dedicated Construction Claims Expertise
Construction claims are big and require expert oversight. That's why we handle our claims in-house rather than through a third-party provider. Our direct-handled approach ensures continuity, clarity and efficiency which are all critical components in managing claims in a volatile and uncertain environment.
Throughout your BCS claims experience, you can expect:
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Dedicated Claim Representative — You will have direct access to your claims professional from first notice of loss through resolution.
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Peace of Mind — We work to minimize the stress associated with claims.
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Collaboration — When necessary, we will retain experts to assist in managing the claim.
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Transparency — Our team will maintain clear communication, providing you with updates and open dialogue throughout the process.
Our Claims Leaders
Miles Henderson, JD
Vice President and Chief Claims Officer
Caitlin McPhillips, JD
Sr. Claims Professional
Sonya Harris
Sr. Claims Support Specialist
How to Report a Claim
Our excess casualty claims professionals are here for you from the start. As experienced construction experts, we’re able to open investigations promptly and expedite the resolution process.
1
Report Your Claim
To report a claim, email our in-house claims team with the following information:
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Insured contact information
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Description of loss
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Relevant contacts
2
We Will Confirm Receipt of Your Claim
Once your claim is submitted, your dedicated BCS claims professional will contact you with written confirmation of your claim.
3
Claim Investigation and Support
We will work with you to investigate the claim.
